+44 (0)7891 150127 hello@poachers-hut.co.uk

Poachers Terms & Conditions

Terms & Conditions for booking your holiday at the Poachers Hut can be found below. Please ensure you have read them carefully, as by booking you are confirming that you have read, understand and accept them.  If you are not happy with the terms, please contact us on 07891 150127.

General
This is a legally binding contract between the property owner, Lorna Greening, and the holidaymaker. The property owner is also referred to as “we” and “us”.  The property referred to as being “Poachers Hut”.

 The holidaymaker is the person who signs the booking form or, in the case of an online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these Terms & Conditions. The holidaymaker is also referred to as “you” or “the hirer”. 

Bookings
We operate a minimum two night stay on all bookings throughout the year. 

 The full balance of your stay is due at the point of booking unless arranged otherwise with us. The booking is taken on a provisional basis until all funds have been paid in full and cleared through the banking system. The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time with prior notice.

Cancellations
Once a booking is confirmed the holidaymaker is responsible for the total cost of the holiday as shown on the invoice issued at the time of booking. We therefore recommend that you take out holiday cancellation insurance.  In the event of a cancellation the holidaymaker must advise us in writing by email immediately.

 If we are notified of cancellation, in writing, at any time up to six months prior to your confirmed stay, we will refund the full invoiced cost of your booking, minus a £25 handling fee.

 If we are notified of a cancellation, in writing, between 6-24 weeks prior to your stay, we will refund 50% of the invoiced cost of your booking minus a £25 handling fee if the holiday is or is not re-let.

 For cancellations 6 weeks prior to your stay date, you will be responsible for the full cost of your original booking and will forfeit any refund if the holiday is or is not re-let.

 The property owner will endeavour to make sure the stated property is available for the dates contracted.  In the unlikely event the property becomes unavailable and the property owner has to cancel the booking, the property owner will attempt to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund.  The property owner shall only be liable to return the monies received to that date.  No compensation or consequential losses shall be paid.

Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

 The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or if remedial repair work is required, and with prior notice for the purpose of maintenance and an inspection if necessary.

 The property owner is entitled to and reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable or unacceptable.

 The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

Number of Guests
The maximum number of people entitled to stay at this property is two guests, and furthermore, only those people named on the booking form are entitled to stay, and any unauthorised persons will be ordered off the premises.  If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without a refund.  Sub-letting or assignation of the let is strictly prohibited.

 Children and Pets
Unfortunately, the Poachers Hut does not cater for children under the age of sixteen.  Due to the surrounding wildlife and our livestock and pets, Poachers Hut does not accept pets.  Bringing a pet without prior agreement with us, will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without a refund.

Arrival and Departure Time
The booking is from 3pm on the day of arrival and 11am on the day of departure.  Timing on short breaks and winter bookings can be flexible, with prior agreement being made with the owner.   Information about keys and how to collect them will be provided once full payment of your booking has been received.

Accessibility and Parking
Parking is provided at Keepers Cottage.  You are asked to park your car beside the large walk-in Woodstore in front of the Poachers Hut sign. 

 Unfortunately, due to the nature of the accommodation a stay in The Poachers Hut shepherds hut is not suitable for wheelchair users or the infirm. The hut is located across a field with uneven surfaces and is raised 1 metre above ground level, with steps to access the inside of the hut.  If you are unsure whether access will be a problem for you then please ask at the time of booking, we are also more than happy to arrange a site visit prior to booking if you are still unsure.  A refund cannot be granted by the property owner upon arrival of the holidaymaker if the holidaymaker is unable to access the property due to any form of disability or ill health that has not been previously disclosed to the property owner at the time of the booking.

Communication
Most mobile networks have full coverage and The Poachers Hut also has WiFi.   Emergency telephone numbers will also be given to you on arrival.

 Fire Safety Rules and Information
We want you to feel relaxed and enjoy your stay at Poachers Hut however due to the nature of the hut itself, being made of wood, and the exposed outdoor environment it occupies we ask that you take note of and agree to observe the following rules at all times:

  • To be responsible and alert to the risk of fire both inside and outside your hut.
  • The hut is equipped with a woodburner, do not at any time leave your hut with the burner lit. The hut also has a fire pit outside for your personal and quiet enjoyment, please do not leave the site without ensuring the fire bowl is safely extinguished, using the snuffer lid.
  • Do not burn candles inside the hut. There are LED candles for your use.
  • Please do not smoke or vape inside the hut. If you smoke outside then please ensure you extinguish and dispose of cigarettes safely in the Ash Bin provided, not on the ground or anywhere else, thank you.
  • Wind exposure can cause fire to spread, please act responsibly. There is a water tap and hose beside the hot tub and emergency numbers are provided on arrival as well as these Fire Safety Rules.

Liability
Please remember you are staying in an environment with native wild birds and wildlife in their natural habitat, please respect this.  There may also be other hazards, some of the equipment can be dangerous if misused, such as the woodburner, fire pit, BBQ and hot tub. The property owner is not responsible for you at all, for any personal injury, death, damage, direct or indirect, or consequential loss, howsoever caused, arising from, or in connection with any of the facilities provided during your stay at Poachers Hut. The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymakers party.  Vehicles and personal possessions are left entirely at the risk of the holidaymaker.

Breakages and damage
The holidaymaker must make every effort to keep the property, fixtures, fittings and all contents in the same state of repair and condition as at the start of the holiday.  Any accidental damage or breakages should be reported to the property owner prior to departure.  The property owner retains the right to make any additional charge and request payment for damage or breakages, withstanding minor breakages or ‘wear and tear’ as decided by the property owner.  The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Guests are asked to leave Poachers Hut clean and tidy when vacating.  Guests are also asked to give consideration to our neighbours, although distant, and not to cause any nuisance or annoyance.

We ask guests not to use the hot tub if wearing fake tan as it damages the filters which are very expensive.  The property owner retains the right to make an additional charge for filter damage.

Force Majeure
We shall not be liable to you for any delay or failure of performance of our obligations under these Terms & Conditions arising from any cause beyond our reasonable control, including and not exclusively any of the following: act of god, governmental act, war, fire, flood, storm, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

Complaints
Any complaints must be made known to the property owner immediately and without hesitation, whereupon the property owner will endeavour to resolve any issues that may have arisen. No complaints will be entertained at the end of the hiring period or after the holidaymaker has departed. Poachers Hut is relieved from liability should the accommodation or any other facilities be unavailable due to circumstances beyond our control.

Declaration
I have read the Terms & Conditions of this booking and agree on behalf of all members of my party to abide by those conditions during my stay at Poachers Hut.  I understand that the balance must be paid at least six weeks before the start of my holiday and failure to do so may result in cancellation of my booking and as a consequence my deposit not being refunded.   I am over eighteen years of age.

Contact Us

11 + 13 =

Poachers Hut
Cardross East Lodge
Port of Menteith
Stirling
Scotland  FK8 3JY

 

+44 (0)7891 150127

hello@poachers-hut.co.uk

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