This document, in conjunction with our standard Terms & Conditions, sets out the basis upon which any personal data we hold about you will be processed.
The rules on processing personal data are set out in The General Data Protection Regulations (a copy of which can be found on the ICO website – www.ico.org.uk).
Who we are
What information do we collect and how do we collect it?
We only collect basic personal information about you which you have provided to us. This data is your name, address, email, phone number and any other contact information you have provided to us. We do not collect special categories of data about you. We will ensure that we only process data which is adequate, relevant to our purposes and limited to what is necessary for those purposes – we will not ask for more information than we need to carry out our business operations.
How we collect data
- When you provide it to us through the use of our website when you make an enquiry, sign up to any newsletters or promotions, make a booking via our website or through any booking platform.
- Through the use of our website using cookies.
- By contacting us by phone and providing us with your information.
- By contacting us via email, any other social media site or platform, or messaging system.
- From any third-party sources instructed by you to properly share information with us in accordance with data protection regulations.
What information may we collect
- Data that you provide by making an enquiry, booking or subscribing to any future communication and staying at Poachers Hut. As well as your name and contact details, this may include information about your stay, your pricing and availability and any additional details you provide to us.
- Details of any accommodation booking made via the Poachers Hut forms, including guest names and addresses, holiday dates, the date and time the booking was made, how the payment was made and the correspondence between ourselves and our guests.
- Information you provide to us in order to answer or respond to an enquiry you make via a telephone conversation, email enquiry or any other messaging service or social media platform. A record of the correspondence may be kept.
Information relating to your visit to the Poachers Hut website
Which may include your IP address, location data, information about the device you are using to access the site, what pages you have viewed and at what time you viewed them.
- Cookies are small text files that are typically created when you visit a website and are stored in the cookie directory on your computer.
- There are two types of cookie; Persistent and session specific. Persistent cookies are used to collect data about how the site is being used.
- We also use Google Analytics to track who is using our site.
- We collect information only where necessary for the provision of our services to you.
- You have control over what cookies to accept by changing the settings on your browser to either accept or reject all cookies or notify you when a cookie is set. Further information can be found at: org
How and why we use your data
We will use your personal data to communicate with you:
- To fulfil our contractual obligations.
- To notify you about updates and changes to Poachers Hut services.
- To provide services to you in connection with our business.
- To fulfil our legal obligations.
Our lawful basis for processing your data
We will process your data on the following basis:
- Where it is necessary for us to comply with a legal obligation.
- Where it is necessary for us to process your data for the performance of our contract with you.
- Where it is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights or freedoms.
Securing your data
We take appropriate and proportionate organisational and technical measures to secure your personal data and to protect it against unlawful use and/or accidental loss. We have procedures for the storage and disclosure of your personal data in place to oversee the effective and secure processing of the data.
All data is held on secure servers with access limited to account holders and authorised users. All data transferred to and from our website and the Airbnb booking platform is encrypted using Secure Socket Layer (SSL) technology.
Sharing your information
We will only disclose your data to the extent it is necessary to run our business. We will only share your data with third parties or allow access to your data where:
- We are legally required to do so or to enforce our own legal rights.
- We are required to do so to enable us to properly perform your booking with us, as explained in our Terms & Conditions and at the time of your booking.
By booking directly with Poachers Hut, your personal data and information will be stored. If you choose to use a third party booking platform, we may pass your personal data to these platforms (please refer to their own privacy policies). We may also share your information with anyone you have authorised to deal with us on your behalf.
How long do we keep your information for?
We will not keep your personal information any longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reason to keep it for longer.
Specific retention periods
- Poachers Hut guests that have booked accommodation – we retain your personal data pertaining to your stay and level of service history for a period of seven years in order to fulfil our legal obligations to retain records for tax authorities. This will contain booking detail information and your personal details that you have provided to us at the time of your booking.
- Enquiries via letter, email, telephone or third-party platforms – we may retain this information for a period of three years.
What are your rights?
You have the right to request a copy of the personal data we hold about you and if it is incorrect or out of date to have it corrected or deleted. Provision of this information is subject to you providing us with appropriate evidence of your identity.
The right to request your personal data is erased where it is no longer necessary to retain such data. In most cases consent is not required for standard business activities involving the use of customer or supplied data but if we have asked you for your consent to our processing any personal data we hold about you, then under data protection law you have the right to change or withdraw your consent.
How to make a complaint
If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated. Please address correspondence to:
The Data Controller
Cardross East Lodge
Port of Menteith
If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commission’s Office on 0303 123 113 or via email https://ico.org.uk